Qualtrics’ Julie Larson-Green will talk customer experience at TC Sessions: Enterprise
We’re less than two months out from our first TC Sessions: Enterprise event, which is happening in San Francisco on September 5, and did you know our buy 1 get 1 free sale ends today too! Among the many enterprise and startup executives that’ll join us for the event is Qualtrics’ Julie Larson-Green. If that name sounds familiar to you, that’s most likely because you remember her from her 25 years at Microsoft. After a successful career in Redmond, Larson-Green left Microsoft in 2017 to become the Chief Experience Officer at SAP’s Qualtrics.
In that role, she’s perfect for our panel about — you guessed it — customer experience management.
Larson-Green joined Microsoft as a program manager for Visual C++ back in 1993. After moving up the ladder inside the company, she oversaw the launch of Windows 7 and became the co-lead of Microsoft’s hardare, games, music and entertainment division in 2013. At the time, she was seen as a potential replacement for then-CEO Steve Ballmer.
Later, during a period of reshuffling at the company in the wake of the Nokia acquisition, became the Chief Experience Officer of Microsoft’s My Life and Work group.
Larson-Green joined Qualtrics before it was acquired by SAP for $ 8 billion in cash. Qualtrics offers a number of products that range from customer experience tools to brand tracking and ad testing services, as well as employee research products for gathering feedback about managers, for example. At the core of its product is an analytics engine that helps businesses make sense of their employee and customer data, which in turn should help them optimize their customer experience scores and reduce employee attrition rates.
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