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TikTok adds Giphy integration to import Stickers and export TikTok memes to the rest of the world

August 1, 2019 No Comments

TikTok is the breakout hit in social media apps at the moment — it’s currently ranked first in entertainment, and 12th overall in terms of download popularity on iOS, and 8th on Android in the US — and today it’s starting a partnership that should give it an even wider profile, with the added benefit of bring another key tool in for creators on the platform to use: the app is now working with Giphy, the GIF platform, to make it possible to import Giphy GIFs, specifically its animated Stickers, into TikTok posts, and at the same time, to be able to create new GIFs for Giphy based on what you are doing in TikTok .

file 2TikTok tells me that this is not a commercial deal: there’s no money exchanging hands, a spokesperson said in an email. “We’re excited to continue enhancing our creative tools with this integration,” she continued, “as well as share some of TikTok’s most iconic memes with GIPHY keyboards everywhere!”

The spokesperson said that this is the first partnership for TikTok — owned by China’s Bytedance — to integrate a third-party GIF/Sticker content into its platform. On the side of Giphy, though, this is the latest of a string of integrations that it’s used over the years to expand its reach. You can call up Giphy GIFs in Twitch, enterprise apps like Slack and Quip, and (after ironing out a little controversy with how well GIFs were being vetted) on Snapchat and Instagram, among others.

(Note: TikTok does have deals with other kinds of third parties, though, for example music labels and publishers, who are apparently in the process of rethinking those agreements, in light of just how huge TikTok has become, and its role as the primary place where music is being played, heard and appropriated.)

TikTok will be putting the Giphy integration front and center into the app, with creators able to add a sticker to a post by hitting a Giphy button to call up a directory. It sounds like an algorithm will surface a pared-down selection for users: TikTok said that it worked with Giphy Studios to create stickers that reflect some of the more popular memes and hashtags on TikTok (eg #oddlysatisfying or a dog sticker). You can also search on #getGiphy to find more.

At the same time, TikTok’s using the integration to give creators on its platform a little more amplification: the most popular stickers based on TikTok memes will also get surfaced now on Giphy itself, and wherever it is integrated. You find these by searching on #TikTok in the Giphy libarary search bar. At a time when there is a lot of heated competition to bring the most popular creators to do their best original work on a specific platform, this potentially could be one way to help woo them to TikTok over others.

But that’s not to say that anyone’s Giphy stickers will appear anywhere that Giphy is.

file 1“Giphy users can create and upload their own Stickers to the platform. However, their content won’t be indexed in Giphy’s search and will not show up in third party apps like TikTok unless they are a verified channel on Giphy,” a spokesperson told us. “Giphy Studios has worked with a wide array of brands and partners, such as TikTok, to create custom content, which they do on a case by case basis. TikTok worked with the creators and the Giphy Studios team to turn popular TikTok memes into GIFs. To create this content, we invited a group of creative, funny, and diverse creators, @DreaKnowBest, @Gabe, @BenoftheWeek who are excited to immortalize TikTok memes in GIF form.”

Doubtless if this takes off, there will be more added to that mix.

TikTok doesn’t share how many users it currently has on its platform, but the app — and before that, its predecessor Musically — has proven to be a massively popular channel for sharing fun and occasionally sentimental short videos set to music. But even that loose remit, which has attracted so many users, has its limitations. If you browse enough TikTok, a lot of the posts start to meld together. Adding in a sticker option gives a little extra nudge of differentiation.

There is a longer-term option that this brings to the platform, too: While TikTok has yet to turn the advertising taps on to full volume, stickers can become an obvious way of bringing in more #brands and messaging in a way that keeps the fun ethos of the platform intact.


Social – TechCrunch


WhatsApp adds a tip-line for checking fakes in India ahead of elections

April 2, 2019 No Comments

Facebook -owned messaging platform WhatsApp has launched a fact-checking tipline for users in India ahead of elections in the country.

The fact-checking service consists of a phone number (+91-9643-000-888) where users can send dubious messages if they think they might not be true or otherwise want them verified.

The messaging giant is working with a local media skilling startup, Proto, to run the fact-checking service — in conjunction with digital strategy consultancy Dig Deeper Media and San Francisco-based Meedan, which builds tools for journalists, to provide the platform for verifying submitted content, per TNW.

We’ve reached out to Proto and WhatsApp with questions.

The Economic Times of India reports that the startup intends to use the submitted messages to build a database to help study misinformation during elections for a research project commissioned and supported by WhatsApp.

“The goal of this project is to study the misinformation phenomenon at scale. As more data flows in, we will be able to identify the most susceptible or affected issues, locations, languages, regions, and more,” said Proto’s co-founders Ritvvij Parrikh and Nasr ul Hadi in a statement quoted by Reuters.

WhatsApp also told the news agency: “The challenge of viral misinformation requires more collaborative efforts and cannot be solved by any one organisation alone.”

According to local press reports, suspicious messages can be shared to the WhatsApp tipline in four regional languages, with the fact-checking service covering videos and pictures, as well as text. The submitter is also to confirm they want a fact-check and, on doing so, will get a subsequent response indicating if the shared message is classified as true, false, misleading, disputed or out of scope.

Other related information may also be provided, the Economic Times reports.

WhatsApp has faced major issues with fakes being spread on its end-to-end encrypted platform — a robust security technology that makes the presence of bogus and/or maliciously misleading content harder to spot and harder to manage since the platform itself does not have access to it.

The spread of fakes has become a huge problem for social media platforms generally. One that’s arguably most acute in markets where literacy (and digital literacy) rates can vary substantially. And in India WhatsApp fakes have led to some truly tragic outcomes — with multiple reports in recent years detailing how fast-spreading digital rumors sparked or fuelled mob violence that’s led to death and injury.

India’s general election, which is due to take place in several phases starting later this month until mid next, presents a more clearly defined threat — with the risk of a democratic process and outcome being manipulated by weaponized political disinformation.

WhatsApp’s platform is squarely in the frame given the app’s popularity in India.

It has also been accused of fuelling damaging political fakes during elections in Brazil last year, with Reuters reporting that the platform was flooded with falsehoods and conspiracy theories.

An outsized presence on social media appears to have aided the election of right winger Jair Bolsonaro. While the leftwing candidate he beat in a presidential runoff later claimed businessmen backing Bolsonaro paid to flood WhatsApp with misleading propaganda.

In India local press reports that politicians across the spectrum are being accused of seeking to manipulate the forthcoming elections by seeding fakes on the popular encrypted messaging platform.

It’s clear that WhatsApp offers a conduit for spreading unregulated and unaccountable propaganda at scale with even limited resources. So whether a tipline can offer a robust check against weaponized political disinformation very much remains to be seen.

There certainly look to be limitations to this approach. Though it could also be developed and enhanced — such as if it gets more fully baked into the platform.

For now it looks like WhatsApp is testing the water and trying to gather more data to shape a more robust response.

The most obvious issue with the tipline is it requires a message recipient to request a check — an active step that means the person must know about the fact-check service, have the number available in their contacts, and trust the judgements of those running it.

Many WhatsApp users will fall outside those opt-in bounds.

It also doesn’t take much effort to imagine purveyors of malicious rumors spreading fresh fakes claiming the fact-checks/checkers are biased or manipulated to try to turn WhatsApp users against it.

This is likely why local grassroots political organizations are also being encouraged to submit any rumors they see circulating across the different regions during the election period. And why WhatsApp is talking about the need for collective action to combat the disinformation problem.

It will certainly need engagement across the political spectrum to counter any bias charges and plug gaps resulting from limited participation by WhatsApp users themselves.

How information on debunked fakes can be credibly and widely fed back to Indian voters in a way that broadly reaches the electorate is what’s really key though.

There’s no suggestion, here and now, that’s going to happen via WhatsApp itself — only those who request a check are set to get a response.

Although that could change in future. But, equally, the company may be wary of being seen to accept a role in  centralized distribution of (even fake) political propaganda. That way more accusations of bias likely lie.

In recent years Facebook has taken out adverts in traditional India media to warn about fakes. It has also experimented with other tactics to try to combat damaging WhatsApp rumors — such as using actors to role-plays fakes in public to warn against false messages.

So the company looks to be hoping to develop a multi-stakeholder, multi-format information network off of its own platform to help get the message out about fakes spreading on WhatsApp.

Albeit, that’s clearly going to take time and effort. It’s also still not clear whether it will be effective vs an app that’s always on hand and capable of feeding in fresh fakes. 

The tipline also, inevitably, looks slow and painstaking beside the wildfire spread of digital fakes. And it’s not clear how much of a check on spread and amplification it can offer in this form. Certainly initially — given the fact-checking process itself necessarily takes time.

While a startup, even one that’s being actively supported by WhatsApp, is unlikely to have the resources to speedily fact-check the volume of fakes that will be distributed across such a large market, fuelled by election interests. Yet timely intervention is critical to prevent fakes going viral.

So, again, this initiative looks unlikely to stop the majority of bogus WhatsApp messages from being swallowed and shared. But the data-set derived from the research project which underpins the tipline may help the company fashion a more responsive and proactive approach to contextualizing and debunking malicious rumors in future.

Proto says it plans to submit its learnings to the International Center for Journalists to help other organizations learn from its efforts.

The Economic Times also quotes Fergus Bell, founder and CEO of Dig Deeper Media, suggesting the research will help create “global benchmarks” for those wishing to tackle misinformation in their own markets.

In the meantime, though, the votes go on.


Social – TechCrunch


In a challenge to Twitch and YouTube, Facebook adds ‘Gaming’ to its main navigation

March 14, 2019 No Comments

Facebook’s gaming efforts and challenge to Twitch are taking another big leap today, as the social network begins the initial rollout of a dedicated Facebook Gaming tab in the main navigation of Facebook’s app. The goal with the new addition is to help people more easily find games, streamers and gaming groups they follow, as well as discover new content, based on their interests.

After clicking the new Gaming tab, there will be a feed of content that points you to instant games you can play with friends; videos to watch from top streamers, esports organizations, and game publishers; and updates from your various gaming groups, the company says.

The new Facebook Gaming tab builds on the gaming video destination the site launched last year as Fb.gg. That hub had offered a collection of all the video games streaming on Facebook, and a way to for gamers and fans to interact. As a top-level navigation item, Facebook’s new Gaming tab will now further extend the gaming hub’s reach.

While Twitch and YouTube are today dominating the gaming space, Facebook’s advantage – beyond its scale – are its promises of a reduced cut of transactions. On Fb.gg, gamers were able to attract new fans with the aid of Facebook’s personalized recommendations based on users’ activity, and then monetize those viewers through a virtual tipping mechanism.

Facebook’s cut of those tips ranges from 5 to 30 percent, with the cut getting smaller when users buy larger packs of the virtual currency. Meanwhile, Facebook’s fan subscriptions payments for streamers also see it taking a cut of up to 30 percent, the same as YouTube but smaller than Twitch’s roughly 50 percent.

That could potentially attract streamers who want to maximize their earnings and believe they can port their audience over to a new destination. Of course, some streamers may not trust Facebook to maintain those same percentages over time, nor believe it will ever offer the sorts of features and innovations that a more focused gaming destination like Twitch can.

Facebook also last year experimented with making its gaming hub mobile with the launch of Fb.gg as a standalone mobile app.

The app, like the web-based gaming hub, offered a way for gamers and fans to discover content, join communities, and even play instant games like Everwing, Words with Friends, Basketball FRVR, and others.

However, the strategy of keeping Facebook’s Gaming efforts more separated from Facebook’s main site may not have paid off – the Fb.gg Android app, for example, only has some 100,000+ installs according to Google Play.

Instead, much like YouTube recently decided – Facebook will now leverage the power of its platform to boost interest in its gaming content.

YouTube in September said it was giving its Gaming hub a new home right on the YouTube homepage, and would shut down its standalone Gaming app. (The latter doesn’t seem to have occurred, however). As YouTube noted, gaming was a popular category, but the majority of viewers weren’t looking for a separate app or experience – they were just visiting YouTube directly.

Similarly, Facebook today says that over 700 million people play games, watch gaming videos or engage in gaming groups on Facebook. That’s a far larger number than those who downloaded the Fb.gg app, and surely a much larger number than those who have been visiting the Fb.gg destination directly.

That said, Facebook is continuing its tests on mobile with a standalone (rebranded) Facebook Gaming app on Android, which will have more features that the Gaming tab.

Facebook says it will roll out the Gaming tab to a subset of the over 700 million Facebook game fans, and will expand it over time to more gaming enthusiasts across the network. If you don’t see the new tab in your main navigation bar, you can still find it by going to the Bookmarks menu on Facebook.

 

 


Social – TechCrunch


Google’s Cloud Spanner database adds new features and regions

January 1, 2019 No Comments

Cloud Spanner, Google’s globally distributed relational database service, is getting a bit more distributed today with the launch of a new region and new ways to set up multi-region configurations. The service is also getting a new feature that gives developers deeper insights into their most resource-consuming queries.

With this update, Google is adding to the Cloud Spanner lineup Hong Kong (asia-east2), its newest data center location. With this, Cloud Spanner is now available in 14 out of 18 Google Cloud Platform (GCP) regions, including seven the company added this year alone. The plan is to bring Cloud Spanner to every new GCP region as they come online.

The other new region-related news is the launch of two new configurations for multi-region coverage. One, called eur3, focuses on the European Union, and is obviously meant for users there who mostly serve a local customer base. The other is called nam6 and focuses on North America, with coverage across both costs and the middle of the country, using data centers in Oregon, Los Angeles, South Carolina and Iowa. Previously, the service only offered a North American configuration with three regions and a global configuration with three data centers spread across North America, Europe and Asia.

While Cloud Spanner is obviously meant for global deployments, these new configurations are great for users who only need to serve certain markets.

As far as the new query features are concerned, Cloud Spanner is now making it easier for developers to view, inspect and debug queries. The idea here is to give developers better visibility into their most frequent and expensive queries (and maybe make them less expensive in the process).

In addition to the Cloud Spanner news, Google Cloud today announced that its Cloud Dataproc Hadoop and Spark service now supports the R language, in addition to Python 3.7 support on App Engine.


Enterprise – TechCrunch


Crew, a Workplace and Slack messaging rival for shift workers, raises $35M, adds enterprise version

December 25, 2018 No Comments

When it comes to shift workers communicating with each other in the workplace when they are not face-to-face, gone are the days of cork announcement boards. Now, the messaging app is the medium, and today one of the startups tackling that opportunity in a unique way has raised a round of funding to get to the next stage of growth.

Crew, a chat app that specifically targets businesses that employ shift workers who do not typically sit at computers all day, has now raised $ 35 million in Series C funding from DAG Ventures, Tenaya Capital and previous backers Greylock Partners, Sequoia Capital, Harrison Metal Capital and Aspect Ventures. With the funding news, it’s also announcing the launch of a new feature called Crew Enterprise, which helps businesses better manage messaging across large groups of these workers.

The funding and new product come on the heels of the company hitting 25,000 organizations using its service — many of them multi-store retailers with an emphasis in the food industry; household names like Domino’s Pizza and Burger King — with some strong engagement. Its users are together sending some 25 million messages or responses to other messages each week, on average six times per day per user, with more than 55 percent of its whole user base logging in on an average day.

There are quite a lot of messaging apps out in the market today, but the majority of them are aimed at so-called knowledge workers, people who might be using a number of apps throughout their day, who often sit at desks and use computers alongside their phones and tablets. Crew takes a different approach in that it targets the vast swathe of other workers in the job market and their priorities.

As it turns out, co-founder and CEO Danny Leffel tells me that those priorities are focused around a few specific things that are not the same as those for the other employment sector. One is to get the latest shift schedules for work, especially when they are not at work; another is to be able to swap those shifts when they need to; and a third, largely coming from the management end, is to make sure that everything gets communicated to the staff even when they are not in for work to attend a staff meeting.

“Some of the older practices feel like versions of a Rube Goldberg machine,” he said. “The stories we hear are quite insane.” Shift schedules, he said, are an example. “Lots of workplaces have rules, where you can’t call in to check the schedule because it causes employees to come off the floor. One hotel manager told us he couldn’t hold staff meetings with everyone there because he runs a 24/7 workplace so some people would have to come in especially. One store GM from a supermarket chain told us that the whole store has only one email address, so when an announcement goes out, the GM prints that and hands it to everyone. And the problems just compound when you talk to them.”

Crew is by no means the only business internal messaging service that is aiming to provide a product specifically for shift workers. Workplace, Facebook’s own take on enterprise communications, has also positioned itself as a platform for “every worker,” and has snagged a clutch of huge clients such as Walmart (2.2 million employees globally) and Starbucks (254,000) to fill out that vision.

Leffel, however, paints a sightly different picture of how this is playing out, since in many cases even when a company has been “won” as a global customer that hasn’t translated to a global roll out.

“Starbucks is theoretically using Workplace, but it’s been deployed only to managers,” he said. “We have almost 1,000 Starbucks locations using Crew. We knew we had a huge presence there, and we were worried when Facebook won them, but we haven’t seen even a dent in our business so far.”

Leffel has had some previous experience of getting into the ring with Facebook — although it hasn’t ended with him the winner. His previous startup, Yardsellr, positioned itself as the “eBay of Facebook,” working as a layer on top of the big social network for people to sell items. It died in 2013, when Facebook took a less friendly turn to Yardsellr using Facebook’s social graph to grow its own business (it was a time when it was cutting off apps from Zynga for similar reasons). Today, Facebook itself owns the experience of selling on its platform via Marketplace.

Crew seems to have found a strong foothold among enterprises in terms of its usefulness, not just use, which is one sign of how it might have more staying power.

survey it conducted among 50,000 of its users found that 63 percent of leaders who use Crew report fewer missed shifts and 70 percent see increased motivation on their team. Crew worked out that among respondents, it is generating time savings of four or more hours per week for 93 percent of surveyed managers. And because of better communication, people are working faster when handing off things to each other on the front line — a Domino’s Pizza franchisee sped up delivery punctuality by 23 percent as one example. (The company offers services on three tiers, ranging from free for small teams, Pro at $ 10 per month per location and to Enterprise priced on negotiation.)

Crew’s new enterprise tier is aiming to take the company to the next step. Today, Leffel says that a lot of its customers are buying on a location-by-location basis. The idea with Crew Enterprise is that larger organizations will be able to provide a more unified experience across all of those locations (not to mention pay more for the functionality). Managers can use the service to message out details about promotions, and they have a better ability to manage conversations across the platform and also get more feedback from people who are directly interacting with customers. Meanwhile, admins also gain better ability to manage compliance.

If some of this sounds familiar, it’s not just because Workplace is the only one that is also targeting the same users. Dynamic Signal and Zinc (formerly Cotap) are two other startups that are also trying to provide better messaging-based communications to more than just white-collar knowledge workers. Crew will have its work cut out for it, but there is a lot of room for now for multiple players.

“We are seeing a shift in the marketplace, going from ‘absolutely don’t use your phone at work’ to ‘don’t use it when customers are present,’” Leffel said of the opportunity. “Some have started to change the rules to allow workers to use their own phones to perform price checks. We are solving for this evolving workflow.”


Enterprise – TechCrunch


Facebook adds free TV shows Buffy, Angel, Firefly to redefine Watch

December 4, 2018 No Comments

Facebook hasn’t had a hit show yet for its long-form video hub Watch, so it’s got a new plan: digging up some deceased cult favorites from television. First up, Facebook is making all episodes of Joss Whedon’s Buffy The Vampire Slayer, Angel, and Firefly free on Facebook Watch. There’ll be simultaneous viewing Watch Parties where fans can live-comment together for Buffy at 3 pm PT today, Angel tomorrow at 12 pm PT and Firefly on Sunday at 12 pm PT. Facebook recruited Buffy star Sarah Michelle Gellar to promote the launch.

These shows aren’t original, and they’re far from exclusive, as they’re included in a Hulu subscription and are available to rent or buy on other platforms. But at least they’re not run-of-the-mill web content. With Facebook’s remake of MTV’s Real World not arriving until Spring 2019, these sci-fi and horror shows are the most high-profile programs available on the free ad-supported streaming service. The hope is that fans of these shows will come get a taste of Watch, and then explore the rest of its programming.

However, Facebook downplayed this as a change is overarching strategy when I asked if it would be licensing more old TV shows. Instead, it’s trying to build a well-rounded mix of content. A Facebook spokesperson provided this statement:

No – this doesn’t reflect a strategy shift. We’re focused on bringing content to Watch that people want to discuss and create a community around — whether that’s live sports like UEFA Champions League in Latin America, compelling shows like Sorry For Your Loss, Queen America and Sacred Lies, or even nostalgia content like Real World reboot we’re bringing to Watch next year. Buffy, Firefly and Angel are pop culture favorites with dedicated fan bases, and we’re excited for the opportunity to bring these shows back in a way that enables fans to watch and discuss together on the same platform.

There’s no guarantee Whedon fans will flock to Watch in droves. [TechCrunch owner] Verizon tried the same thing, bringing Veronica Mars and Babylon 5 to its Go90 streaming service. That failed to move the needle and Go90 eventually shut down. Meanwhile, Watch Party’s simultaneous viewing hasn’t blossomed into a phenomenon, but perhaps bringing the feature to Messenger (which TechCrunch reports Facebook is internally testing) could more naturally spur these social consumption experiences.

Watch has made some progress since its lackluster August 2017 debut. Indeed, 50 million people now spend at least 1 minute per month with Watch. For comparison, more than 18 Snapchat Shows have over 10 million unique viewers per month. Facebook Watch users spend 5X longer watching than on clips discovered on News Feed videos. But Facebook Watch really needs to pour the cash in necessary to secure a tent-pole series — its Game of Thrones or House of Cards. That might mesh well with its new strategy of conceding the younger audience that’s abandoning Facebook in favor of targeting older users, CNBC reported.

With so much free video content floating around and plenty of people already subscribing to Netflix, Hulu and/or HBO, it’s been tough for Watch to gain traction when it’s so far outside the understood Facebook use case. Laying a bed of diverse content is a good baby step, but it needs something truly must-see if it’s going to wedge its way into our viewing habits.

Mobile – TechCrunch


Facebook Workplace adds algorithmic feed, Safety Check and enhanced chat

October 10, 2018 No Comments

Workplace, the version of Facebook tailored to enterprises that has over 30,000 organizations as paying customers, is ramping up the service today with a rush of new features to help it competes with the likes of Slack and Microsoft’s Teams.

The additions are being announced at a new, standalone conference called Flow — the first time Facebook has built what’s likely to become a recurring event for a specific product, Workplace’s head Julien Codorniou told me in an interview. He described Workplace as “Facebook’s first SaaS startup.” He tells us that for existing clients, the goal of Flow is to show off new features that deepen employee engagement with Workplace so they can’t imagine switching away. And for enterprise software partners Facebook integrates with, it’s to foster an ecosystem surrounding Workplace so it can adapt to any business.

In a big upgrade to the “chat” features of Workplace (conversations that happen outside the news feed, first launched last year), users will now be able to start chats, calls and video conversations either one-to-one or in groups, in the style of WhatsApp or Messenger. Facebook is also making it easier to navigate through high volumes of messages in your channels by adding in replies, do not disturb and pinning features — Facebook’s first move to bring in algorithmic sorting to Workplace. And Facebook is also bringing its Safety Check feature from the main app to Workplace, delivered via Workchat, as a tool that can be controlled by admins to check on the status of employees during a critical incident.

Workplace has picked up 30,000 businesses as customers in the two years since it launched (including some biggies like Walmart, the world’s largest employer); and today it also added a couple of notable large enterprises to the mix: GSK, Astra Zeneca, Chevron, Kantar, Telefonica, Securitas, Clarins UK, Jumia and GRAB.

But Facebook has never revealed how many users (or “seats”, in enterprise parlance) it has on Workplace. As a point of comparison, Slack today has 8 million users across 70,000 organizations, and Facebook hasn’t updated its 30,000 figure in a year.

Facebook Workplace multi-company chat

The range of features Facebook is introducing today are notable both for their breadth and for what they are aiming to do. Some help put Workplace more on par with the core Facebook experience in terms of functionality, but ultimately they are all squarely aimed at making Workplace into something that fits more closely with how enterprises already use IT.

The chat features that are being incorporated build on the minimal chat features that were already present in Workplace and essentially create something like WhatsApp or Messenger that sits within the same secure framework as Workplace itself. It’s effectively Facebook’s first step forward into unified communications — a specific branch of enterprise IT that used to be centred around PBXs and other expensive physical equipment, but has more recently become more virtualised with the rise of voice of IP and cloud-based systems that can be used over any internet connection.

Workplace had already had a feature in place for up to 50 companies to converse in multi-organizational conversations on the platform, and now if some members of those groups want to take the conversation to a more direct channel potentially with voice or video calling, they can do that directly from within the app without having to open a separate messaging client (which may or may not be under the control of IT). Up to 50 people can join a video call in Workplace.

The three features that help you better organise your conversations — do not disturb, replies and pinning important items — will be especially welcome to people who have especially “noisy” channels on Workplace.

Replies, Codorniou said, will work “like on WhatsApp” — where you can select a message and reply to it and it will appear with its mini thread later in the feed.

But they are perhaps most notable of all because they will be the first time that Facebook is introducing “algorithmic” sorting to Workplace. For those who already use normal Facebook, or Twitter, or other social media services, algorithmic sorting is something that is well-known, as it plays with the sequence of posts to show you what is deemed to be more important, versus what’s most recent.

In the case of pinning, Facebook is letting the IT admins, and users, effectively play a part in the algorithmic sorting: Admins can pin “important” posts to the top of a feed, and that will affect what users see and can respond to first. “If the CEO posts a message, this might be more important than something posted an intern,” he said.

Do not disturb, meanwhile, will let users set times when they do not get pinged with messages, but when you “return” again to Workplace, Facebook decides what gets sorted to the top of what you view.

Facebook’s VP of Workplace Julien Codorniou

Codorniou notes that Facebook uses machine learning and AI “to make sure that if you don’t use Workplace for two weeks [as an example] you have the most relevant information on top of the news feed.” Signals that it uses to sort include who you work with, and which groups you are most active in. “It’s algorithmic by default,” he noted, and added that this was something that was requested by Workplace users. “People don’t believe in the chronological feed anymore,” he said. “It’s important to guarantee reach to communications teams.”

The Safety Check also fits into this concept. Here, Facebook will be putting IT managers/Workplace admins into the driver’s seat, “giving them the keys to the feature”, said Codorniou, and letting them control the use and distribution of a feature that in regular Facebook is controlled by Facebook itself.

Frederic takes a deeper diver into Safety Check here, but the main idea, as Codorniou described it to me, is that it allows companies “to track and clear who is safe and who is not” when a particular location has been through an emergency or critical incident. There are apps that companies can use to run safety checks, or sometimes they might use SMS, but these tend to work more manually and are harder to execute quickly, he said. Facebook doesn’t reveal how well penetrated their apps are at organizations like Walmart and Starbucks, but this potentially becomes one lever to helping get Workplace distributed more widely.

“Employees are a company’s number-one asset of the company, and this helps make sure you are safe,” he added. “People don’t want to play Candy Crush, but things like Live” — which Workplace launched last year — “and Safety Check are relevant. They help turn companies into communities.”

(Community, of course, is the big theme for Facebook these days.)

All these updates are happening at a time when many people have been scrutinising Facebook for its approach to user privacy and personal data.

The issue was notably highlighted over the Cambridge Analytica scandal many months ago, specifically over how third parties were able to access users’ information; and then more recently Facebook faced criticism two weeks ago, when it emerged that a bug in one of its features exposed user information to malicious hackers. Both of these problems were squarely about Facebook’s core consumer app, but I couldn’t help but wonder what kind of an impact it has had on the company’s enterprise business — given that levels of security in workplace networks typically tend to be higher as they are connected to corporate information.

“We had a few questions of course but we have no reason to believe that Workplace was affected,” Codorniou said. He noted that there had once been a feature to log in to Workplace using a user’s Facebook ID, but that was disabled some time go. “We have been investigating, but most customers are on single sign on,” he noted, which uses services like Okta, One Login and Ping to connect and sign in employees to their Workplace spaces.

Facebook’s scale brings it huge advantages in the enterprise. The consumerization of the office stack means Facebook can easily port over its familiar features. It’s big enough to extensively dogfood Workplace within the company. And it already has advertising relationships with many of the world’s top brands. But being a tech giant comes with the associated scandals and constant criticism. Facebook will have to convince business leaders that its social troubles won’t muddy their suits.


Social – TechCrunch


Opera adds a crypto wallet to its mobile browser

July 13, 2018 No Comments

The Opera Android browser will soon be able to hold your cryptocurrencies. The system, now in beta, lets you store crypto and ERC20 tokens in your browser, send and receive crypto on the fly, and secures your wallet with your phone’s biometric security or passcode.

You can sign up to try the beta here.

The feature, called Crypto Wallet, “makes Opera the first major browser to introduce a built-in crypto wallet” according to the company. The feature could allow for micropayments in the browser and paves the way for similar features in other browsers.

From the release:

We believe the web of today will be the interface to the decentralized web of tomorrow. This is why we have chosen to use our browser to bridge the gap. We think that with a built-in crypto wallet, the browser has the potential to renew and extend its important role as a tool to access information, make transactions online and manage users’ online identity in a way that gives them more control.

In addition to being able to send money from wallet to wallet and interact with Dapps, Opera now supports online payments with cryptocurrency where merchants support exists. Users that choose to pay for their order using cryptocurrency on Coinbase Commerce-enabled merchants will be presented with a payment request dialog, asking them for their signature. The payment will then be signed and transmitted directly from the browser.

While it’s still early days for this sort of technology it’s interesting to see a mainstream browser entering the space. Don’t hold your breath on seeing crypto in Safari or Edge but Chrome and other “open source” browsers could easily add these features given enough demand.

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