Over the years, I have seen so many horror stories when it comes to PPC Management. Whether it’s advertisers flying blind with their ad budgets or the common event of not knowing that their ads are being shown with irrelevant terms, there should always 100% transparency between the agency and the client. Furthermore, there needs to be more HONESTY on behalf of the PPC Agency. In this post, I will talk about a few areas of the Agency/Client Relationship that should be based on being honest with the client.
Educate the Advertiser:
Let’s face it, the PPC agency knows more about PPC Marketing than the client. However, that does not mean the client needs to be taken advantage of because they do not know how everything works. The person handling the client’s account needs to “in many ways” educate the client as to what is working, not working and where there are opportunities.
Everyone makes mistakes, right? Well, PPC Agencies should not try and hide them just because they can get away with it. Agencies should be forthcoming with admitting mistakes that were made and how efficiently and effectively they were fixed. It’s better to be honest with the client, than having them find out later that you lied to them. Ever heard of a Referral or a Testimonial?
Honest and Factual Reporting:
Over the years, I have seen so many poor examples of PPC Reporting where clients receive an excel spreadsheet of just Clicks, Impressions, CTR%, CPCs, etc… and not a single keyword or text ad or even a sentence on the performance of the account. In today’s world that is unacceptable. Moreover, I have also seen examples of trend charts being manipulated to disguise the true performance of a specific metric. Agencies have a responsibility to provide not only excellent service, but also honest and factual reporting.
PPC Marketing is not for everyone and for those who are spending money have this perception that the more they spend the better the results. That is completely FALSE. If an client/advertiser was given any sort of Guarantee from an agency, they should “run for the hills”. Guarantees in PPC Marketing are very dangerous for both parties because they create false expectations. An agency must be honest and upfront with the client when it comes to setting expectations both on performance and future success. The agency must have a clear understanding of the client’s:
- Cost per Conversions/Acquisition
- Targeted Audience
- Messaging Tactics
- Daily and Monthly Budgets
Honesty is always the best policy in PPC. Agencies have a responsibility to not only provide excellent service, but also be honest and forthcoming with the client. I have heard countless stories of poor PPC Management, including the topics I mentioned in this post. Some may say that is good for the industry because it creates more “turnover” and more opportunities for other agencies. However, for this PPC Geek, I believe in Happy Clients.
If you’re looking for outdoor and indoor essentials, you can save a lot of cash this Independence Day weekend.
Feed: All Latest
Samsung is taking its time bringing the Galaxy Fold back to market. And frankly, that’s probably for the best. The Note debacle from a few years back was an important lesson about what happens when you rush a product back to market. That one resulted in a second recall — PR nightmare upon PR nightmare.
With a release date still very much in limbo, Best Buy has sent notes to those who pre-ordered the Fold. Spotted by The Verge, the letter has since been posted to Best Buy’s support forum. It cites “a plethora of unforeseen hiccups,” (fair enough) adding, “Because we put our customers first and want to ensure they are taken care of in the best possible manner, Best Buy has decided to cancel all current pre-orders for the Samsung Galaxy Fold.
The letter goes on to assure customers that the big-box retailer is “working closely with Samsung” to help deliver the product to customers. At the moment, however, their guess on the time frame is as good as ours.
Recent reports have suggested that an announcement was imminent, with the company having solved design flaws that had reviewers peeling off screens and getting debris jammed in the holes of the folding mechanism. More recent reports gave the product a June 13 release date, but that, too, appears to have been scrubbed for the time being.
Braille is a crucial skill for children with visual impairments to learn, and with these LEGO Braille Bricks kids can learn through hands-on play rather than more rigid methods like Braille readers and printouts. Given the naturally Braille-like structure of LEGO blocks, it’s surprising this wasn’t done decades ago.
The truth is, however, that nothing can be obvious enough when it comes to marginalized populations like people with disabilities. But sometimes all it takes is someone in the right position to say “You know what? That’s a great idea and we’re just going to do it.”
It happened with the BecDot (above) and it seems to have happened at LEGO. Stine Storm led the project, but Morten Bonde, who himself suffers from degenerating vision, helped guide the team with the passion and insight that only comes with personal experience.
In some remarks sent over by LEGO, Bonde describes his drive to help:
When I was contacted by the LEGO Foundation to function as internal consultant on the LEGO Braille Bricks project, and first met with Stine Storm, where she showed me the Braille bricks for the first time, I had a very emotional experience. While Stine talked about the project and the blind children she had visited and introduced to the LEGO Braille Bricks I got goose bumps all over the body. I just knew that I had to work on this project.
I want to help all blind and visually impaired children in the world dare to dream and see that life has so much in store for them. When, some years ago, I was hit by stress and depression over my blind future, I decided one day that life is too precious for me not to enjoy every second of. I would like to help give blind children the desire to embark on challenges, learn to fail, learn to see life as a playground, where anything can come true if you yourself believe that they can come true. That is my greatest ambition with my participation in the LEGO Braille Bricks project
The bricks themselves are very like the originals, specifically the common 2×4 blocks, except they don’t have the full 8 “studs” (so that’s what they’re called). Instead, they have the letters of the Braille alphabet, which happens to fit comfortably in a 2×3 array of studs, with room left on the bottom to put a visual indicator of the letter or symbol for sighted people.
It’s compatible with ordinary LEGO bricks and of course they can be stacked and attached themselves, though not with quite the same versatility as an ordinary block, since some symbols will have fewer studs. You’ll probably want to keep them separate, since they’re more or less identical unless you inspect them individually.
All told the set, which will be provided for free to institutions serving vision-impaired students, will include about 250 pieces: A-Z (with regional variants), the numerals 0-9, basic operators like + and =, and some “inspiration for teaching and interactive games.” Perhaps some specialty pieces for word games and math toys, that sort of thing.
LEGO was already one of the toys that can be enjoyed equally by sighted and vision-impaired children, but this adds a new layer, or I suppose just re-engineers an existing and proven one, to extend and specialize the decades-old toy for a group that already seems already to have taken to it:
“The children’s level of engagement and their interest in being independent and included on equal terms in society is so evident. I am moved to see the impact this product has on developing blind and visually impaired children’s academic confidence and curiosity already in its infant days,” said Bonde.
Danish, Norwegian, English, and Portuguese blocks are being tested now, with German, Spanish and French on track for later this year. The kit should ship in 2020 — if you think your classroom could use these, get in touch with LEGO right away.
Picking the right iPhone has become an increasingly difficult choice, but this breakdown should help you figure out whether you want an iPhone XR or another model, where to buy a case, and whether it’s a good time to purchase.
Feed: All Latest
As you may have gathered from our review of Samsung’s Galaxy S10, it’s a very solid phone with lots of advanced features. But one thing that’s especially difficult to test is the absolute quality of the display — which is why we leave that part to the experts. And this expert says the S10’s screen is the best ever on a smartphone.
Ray Soneira has tested every major phone, tablet and laptop series for many a year, using all the cool color calibration, reflectance and brightness measurement and other gear that goes with the job. So when he says the S10’s display is “absolutely stunning and Beautiful,” with a capital B at that, it’s worth taking note.
OLED technology has advanced a great deal since the first one I encountered, on the Zune HD — which still works and looks great, by the way, thank you. But originally it had quite a few trade-offs compared with LCD panels, such as weird color casts or pixel layout issues. Samsung has progressed well beyond that and OLED has come into its own with a vengeance. As Ray puts it:
The Absolute Color Accuracy on the Galaxy S10 is the Most Color Accurate Display we have ever measured. It is Visually Indistinguishable From Perfect, and almost certainly considerably better than your existing Smartphone, living room HDTV, Tablet, Laptop, and computer monitor, as demonstrated in our extensive Absolute Color Accuracy Lab Measurements.
The very challenging set of DisplayMate Test and Calibration Photos that we use to evaluate picture quality looked absolutely stunning and Beautiful, even to my experienced hyper-critical eyes.
Make sure you switch the phone’s display to “natural mode,” which makes subtle changes to the color space depending on the content and ambient light.
And although he has enthused many times before about the quality of various displays and the advances they made over their predecessors, the above is certainly very different language from, for example, how he described the reigning champ until today — the iPhone X:
Apple has produced an impressive Smartphone display with excellent performance and accuracy, which we cover in extensive detail below. What makes the iPhone X the Best Smartphone Display is the impressive Precision Display Calibration Apple developed, which transforms the OLED hardware into a superbly accurate, high performance, and gorgeous display, with close to Text Book Perfect Calibration and Performance!!
High praise, but not quite falling all over himself, as he did with the S10. As you can see, I rate smartphone displays chiefly by the emotional response they evoke from Ray Soneira.
At this point, naturally, the gains from improving displays are fairly few, because, to be honest, not many people care or can even tell today’s flagship displays apart. But little touches like front and back sensors for ambient light detection, automatic calibration and brightness that take user preferences into account — these also improve the experience, and phone makers have been adding them at a good clip, as well.
No matter which flagship phone you buy today, it’s going to have a fantastic camera and screen — but if you like to see it all in black and white, read through the review and you’ll find your hopes justified.
CES 2019 is here and there has been a lot of technology announced at the show. From the latest autonomous vehicle technology to the coolest personal gadgets, here’s a roundup of the best from the show so far.
They’re not all books about superheroes, by the way.
Feed: All Latest
It’s that time of the year again: reflecting on the year that’s past as we prepare for 2019 lurking around the corner. In this article, we have a roundup of some of our fan favorite pieces from 2018 on news and trends from the search industry.
From alternative search engines to future trends, best online courses to algorithm updates, these were some of our highlights from the past year.
We also have a roundup of our top articles on SEO tips and tricks here.
While many of us use “googling” synonymously with “searching,” there are indeed a number of viable alternatives out there. In this article, we try to give some love to 12 alternative search engines.
Most of us can name the next few: Bing, Yandex, Baidu, DuckDuckGo.
But some on the list may surprise you — how about Ecosia, a Co2-neutral search engine? With every search made, the social business uses the revenue generated to plant trees. On average, 45 searches gets one more tree for our little planet.
2019 might be a year for a little more time spent with some G alternatives.
Human beings process visuals faster than they do text. So it makes sense that in the last decade, the number of images on the internet has ballooned.
In this post, we compare the best search engines for conducting three categories of image search on the web.
First, general / traditional image search, looking at Google, Bing, and Yahoo.
Then, reverse image search, looking at TinEye, Google, and Pinterest.
Third, free-to-use image search, looking at EveryPixel, Librestock, and the Creative Commons.
As all good SEOs know, this is a never-ending process. The SEO world seems to be constantly evolving, and nearly everyone in the field has learned their snuff largely through online material.
For anyone who’s new to the scene, this can be an encouraging thought. We all started mostly just poking around on the interwebs to see what to do next. And happily, a lot of the best SEO material is freely available for all.
In this article, we look at the best online, free SEO training courses. From Google to Moz to QuickSprout and more, these are fundamentals that anyone can start with.
We also highlight a number of individuals and businesses to follow in the industry.
One third of all time spent online is accounted for by watching video. And, it’s predicted that 80% of all internet traffic will come from video in 2019.
This year was further proof that videos engage growing numbers of users and consequently have an impact on the SERPs. In fact, video has been seen to boost traffic from organic listings by as much as 157%.
In this article, we explore how the ways in which we search for video are changing. From YouTube to Google Search, Facebook to Vimeo, video — and how we interact with video content online — has seen some interesting changes.
Sneak peak: this one starts out with, “What a useless article! Anyone worth their salt in the SEO industry knows that a blinkered focus on keywords in 2018 is a recipe for disaster.”
We go on to explore why focusing on just keywords is outdated, how various algorithm updates have changed the game, and what we should do now instead.
Ps: the snarky take sticks throughout the read, along with the quality overview.
This was an interesting piece following an algorithm update from back in March. There were suspicions, Google SearchLiason tweeted a confirmation, and everyone had to reassess.
Via a simple query, “What’s the best toothpaste?” and the results Google outputted over the course of half a dozen weeks, we can trace certain changes.
What pages benefitted, what can those insights tell us about the update, and how do we handle when our content visibility nosedives?
Who couldn’t use one of these hanging around?
Google makes changes to its ranking algorithm almost every day. Sometimes (most times) we don’t know about them, sometimes they turn the SERPs upside down.
This cheat sheet gives the most important algorithm updates of the recent years, along with some handy tips for how to optimize for each of the updates.
Well, that’s it for SEW in 2018. See you next year!
It’s that time of the year again: reflecting on the year that’s past as we prepare for 2019 lurking around the corner. In this article, we have a roundup of some of our fan favorite pieces from 2018 on SEO.
From how to’s to tips to tools, these were some of our highlights from the past year. SEW spark notes, if you will.
If you missed these pieces throughout the year, they’ll be worth a read. And if you’ve already read them, never hurts to refresh!
On Monday, we’ll have a roundup of our top articles on search industry news and trends.
If you have launched a new website, updated a single page on your existing domain, or altered many pages and/or the structure of your site, you will likely want Google to display your latest content in its SERPs.
While Google’s crawlers are obviously pretty good at their job — indexing countless new pages simply from natural traffic and links from around the web — it never hurts to give Googlebot a little assistance.
In this article, we look at a few ways to alert Google’s crawlers to new URLs on your site.
Because one can never have enough Google Analytics insight, right?
One of the most useful features in GA, event tracking lets you capture all kinds of information about how people behave on your site.
In this article, we go step by step through two different ways you can set up event tracking: first, by adding the code manually, and second, by using Google Tag Manager.
This is a great tutorial for anyone looking to familiarize themselves with the task.
Meta tags help search engines and website visitors determine what the content of your page is about.
They’re placed in the <head> section of a HTML document and need to be coded into your CMS. Depending on the platform you use, this can be quite less intense than it sounds.
Many “out of the box” solutions provide extremely user-friendly, labelled sections such as “meta description” calling your attention to exactly what goes where.
In this article, we take a look at why meta tags are important, along with the six main types of meta tags to focus on for SEO.
For anyone who’s ever had questions about what SEOs should do with Single Page Applications (SPAs), this article is for you. Long, thorough, entertaining, and full of resources.
This article is bit of a coming to terms with that reality, accepting SPAs as part of our SEO future, and even dipping our toes in, if you will.
We look at what developers like about JS, how it was never intended for web page content delivery, common SEO problems of SPAs, and a host of other questions you might be asking.
Finally, we end with eleven recommendations for further reading — really, this could become the whole rest of your holiday break — on how Google treats SPAs, core principles of SEO for JS and for SPAs, and more information than you could want.
Domain Authority (DA) serves as a handy heuristic in the SEO industry. It helps tell us how likely a site is to rank for specific keywords, based on the SEO authority it holds.
Many SEOs use Domain Authority to sense-check the quality of their inbound links and to understand how these are affecting their own’s site’s SEO health.
In this article, we round up some of the best ways to check out domain authority. We look at what factors go into DA, and how these tools go about calculating it.
‘Domain Authority’ was devised by Moz and they have naturally taken ownership of this name. Their suite of tools (some of which are discussed in this article) will reveal the authority of particular domains, but dozens of other free tools use Moz’s API to show these scores too.
This is another quite popular deep dive into SEO tips. We know “improving search rankings” gets a lot of fluff, but this is not that.
Here, we look closely at what makes RankBrain tick, and 15 ways to use that to your fancy.
Sections cover tips around optimizing keywords, optimizing title tags, optimizing descriptions, and reducing bounce rates and dwell times. Fun fact: research by HubSpot and Outbrain found that titles with brackets performed 33 percent better than titles without.
Questions about how to add LSI keywords? How long should long-form content really be? Benefits of long-tail vs medium size keywords? How much difference in clicks will a few characters too long in a headline actually make? All of that and much more (along with lots of screenshots) here.
This article is a roundup of exactly what it sounds like — 30 ways to market your online business for free. It covers everything from emails to social media, from Google Analytics to Search Console, from forums to guest posting, from metadata to Schema.org.
While a few of the ways could be updated — posting to Google+, for instance, might be less helpful anymore — the list still provides some hefty inspiration to anyone needing a little boost of ideas for what to do online.
This was a quite recent article that has soared. As we know, for SEO these days we need content that includes related concepts, satisfies intent, and provides value. The days of exact keyword matching are far behind us.
In this article, we have four great tools to use when optimizing for related keywords — and of course, how to use them.
For instance, the first tool in the list is TextOptimizer. It takes a term you give it, looks at the Google search results page, extracts snippets, and applies semantic analysis.
With that, it ouputs a list of all the related topics, terms, and concepts that form your topic cluster. From that cluster, it recommends you choose 15-25 of the words for a higher rank.
Lest we forget: local search.
For those looking to rank higher in searches tied to a user’s location — i.e. users that might be quite near your store and itching to buy something — a Google My Business listing is an essential first step.
This article gives a how to guide for first setting up your listing, claiming and verifying your business, filling out the information, and adding photos. From there, we go over gathering reviews, posting updates, monitoring your profile, and tracking data from Insights.
Of all the many, many things to do in SEO, optimizing a Google My Business listing is very straightforward. It can have a profoundly positive effect on your SEO — a whole wealth of ranking opportunity up for grabs.
- How would Google Answer Vague Questions in Queries?
- Why Google Grants Needs To Focus on Mobile Networks
- Social chat app Capture launches to take a shot at less viral success
- What Happens When Reproductive Tech Like IVF Goes Awry?
- Qualtrics’ Julie Larson-Green will talk customer experience at TC Sessions: Enterprise