If you’re struggling for conversions, it’s tempting to throw money at the problem in search of a quick fix. Resist that temptation, though – because the key to a better conversion rate isn’t always to be found by pumping money into your ad campaigns, or a flashy new marketing drive.
Nope – the solution’s much more simple. Mobile optimization!
Starting with your site’s mobile experience makes sense. After all, 46% of Americans spend between five and six hours on their phones, every day. When they come across your website, it’s likely to be via their phones. Meaning your site needs to be ready.
Below, we’ll walk you through our top 4 mobile optimization tips. Follow them, and you’ll end up with a clean, compelling, and customer-centric site – that’s ready to convert.
What is Mobile Optimization Strategy?
First things first – what is mobile optimization, exactly?
Mobile optimization is the process of tailoring your website to users accessing it on a mobile device, such as a smartphone or tablet (as opposed to on a desktop computer.)
It involves ensuring that your website’s layout, structure, and content are customized to mobile devices. So why is that important?
Well, think about the consequences of a site that isn’t optimized for mobile. Content displays as misshapen or missized. Elements jump around on the page, as if with a life of their own; you find yourself having to zoom madly in and out, simply to read the text on the screen.
Sloppy mobile optimization – or total lack of it – means a frustrated user. And frustrated users rarely turn into customers!
How To Maximize Your Conversion Rates Through Mobile Optimization Strategy: 4 Top Tips
Ready to start maximizing your conversion rates – and make your website more mobile-friendly in the process? Here are our 4 top mobile optimization tips:
- Provide a simple, clean checkout experience
- Add on-page product recommendations
- Offer more ways to pay
- Strengthen your CTAs – and their visibility
Read on for the full scoop.
1. Provide a Simple, Clean Checkout Experience
The first way of boosting your mobile site’s conversion rates? Optimizing your checkout flow to ensure you’re providing a frictionless experience at the checkout.
How exactly you do this will depend on how you’ve built your website. But a few broad tips include:
- Enabling guest checkout, so users aren’t deterred by having to create an account to make a purchase
- Providing a wide range of shipping options
- Reducing the amount of form fields (i.e. the depth of info you require from your customers)
- Displaying security badges to increase consumer trust
2. Add On-Page Product Recommendations
Integrating on-page product recommendations is a low-effort – but potentially high-impact – action for optimizing your mobile site.
The on-page product recommendations you recommend could be products the customer has recently viewed, or ones similar to the products they’re currently looking at. These will appear in the frame as they browse your store on their mobile, meaning they can quickly, and easily navigate to the kinds of products they like.
On-page product recommendations are great for UX. But they’re also good for your conversion rates – as you’re removing one more barrier to your customer making a purchase.
3. Offer More Ways to Pay
These days, offering a diverse range of ways to pay isn’t simply a ‘nice to have.’
It’s a must-have. And, along with choosing the right web hosting provider and building your site with the most suitable platform, it’s one of the biggest website decisions you’ll make.
Consumers are more discerning now than ever. Many distrust the process of paying online; others just want the process to be as slick, seamless, and speedy as possible.
Your job? To ensure your customers can pay with multiple different payment methods, including:
- Mobile wallets (such as Apple Pay and Google Pay)
- Credit and debit cards
Millennials, in particular, are fond of the convenience and ease mobile wallet payments offer. In the US, Gen Y leads the share of consumers making digital or mobile wallet payments (46%), according to Statista.
And, to target Gen Z, you can even offer your customers a ‘Buy Now, Pay Later’ (BNPL) service. It’s big with that demographic – in the US, 55.1% of Gen Z consumers 14 years old and over will use a BNPL service at least once this year.
4. Strengthen Your CTAs – And Their Visibility
When it comes to maximizing conversions, compelling call-to-actions are a must.
So take the time to audit the content, placement, and design of your website’s current CTAs. Do they:
- Start with command verbs that create excitement and engagement.?
- Cultivate a sense of urgency?
- Demonstrate the benefit to the customer if they choose to take action?
Remember, you’re optimizing your CTAs here for mobile devices. So think about your user, and how they’re interacting with your site. They’re already on their phone, after all – so how can you tap into that to improve your CTAs?
One tip is to use phone call-based CTAs. Instead of inviting someone to fill out a lengthy contact form, or get in touch via email – both trickier to do from a mobile phone, or while on the go – invite them to call to make an inquiry, instead.
Plus, CTAs aren’t just about the wording – what they say – but about how they look. So make sure they stand out from the rest of the page’s content (you want people to know they’re looking at a CTA, after all!). Harness the powerful simplicity of white space. And, if there’s a button, make sure it’s big, bold, and screams “click me!”
Mobile optimization won’t just improve the look, feel, and usability of your site. It’ll increase your conversion rates – and help you grow your business online, too.
So good luck, and have fun implementing these tips. Mobile optimization can be tricky and time-consuming. But the results will be worth it in the end – trust us!
The post How to Maximize Website Conversion Rates Through Mobile Optimization Strategy first appeared on PPC Hero.
Social media is one of the most powerful weapons brands and marketers have at their disposal. It’s free to post your content and with the right profile, your reach can put you in touch with millions of people around the world.
But social media brand awareness success doesn’t happen by accident, it takes a dependable approach and a considered strategy. Let’s look at why and how companies can create a consistent approach to maintaining and improving their social media brand awareness.
What is Brand Consistency?
Brand consistency is concerned with how companies deliver messages that align with their core values, brand identity, and brand guidelines. With a cohesive approach to branding and messaging across social media platforms, companies can create a consistent experience for all of their existing and future customers.
Consistency in message and branding helps to create trust, which is fundamental to building a sustainable and successful brand. Gerald Zaltman, a Harvard Business School professor, says that 95% of our purchase decision-making takes place in the subconscious mind. The emotional connection that customers make with brands can be the difference between choosing one brand over another. If brands are constantly flitting between different visuals, voices, and messages, it can be confusing or alienating to the consumer.
Given the wide range of social media platforms available to brands, it’s important that content is managed accordingly and attention is paid to its consistency. Building up a level of trust with your audience through social media also means your brand is memorable, especially if they can see your brand across a range of different marketing channels. In a crowded market, being memorable is an important asset and will lead to increased conversion rates.
Content Management is Critical for Consistency
Companies and brands can choose to engage across multiple social media channels, each with slightly different demographics. Whether that is through TikTok to approach a younger market or Facebook, Pinterest, or Instagram to appeal to a slightly more mature crowd.
The challenge facing companies is to create consistent content that speaks to the audiences of each platform, it is engaging and is organic rather than a paid-for placed advert. That is the role of a content management team; to monitor and maintain a consistent level of visual and written content with your brand messaging, values, and ethos always in mind. A dedicated content management department should ensure that before any content or messaging goes live they check it aligns with your core values and brand guidelines.
Content management is also tasked with keeping your social media material on-brand while continually talking about your brand day after day. Remember that, like your business goals and creative ideas, social media channels are constantly evolving so, without losing any core and consistent messaging, your content must also evolve. It would be easy for the content to grow stale and for the quality to drop by being less interesting, no longer appealing to your demographic, and distinctly off-brand. Therein lies the challenge of creating social media content for raising brand awareness; keeping messages and visuals fresh while sticking with your brand identity and guidelines.
Creating Brand Guidelines
Your brand guidelines are the one-stop shop for all of your digital communications and they help maintain that consistent communication that is so essential for raising and maintaining brand awareness and growing your reach. Think of them as an extension of your mission statement. Here you will establish clear rules and standards for your visual and written materials that can be used in all of your digital marketing campaigns going forwards.
Some of the instructions and themes your guidelines should outline include:
- Tone and voice – What is the personality of your brand? Think about how you wish your brand to come across when communicating with your social media followers.
- Logo – Your logo is one of the most important ways for customers to recognize your brand, it must remain consistent across all communications. Strong design makes a brand instantly recognizable by its logo alone, for example, McDonald’s, Apple, and Nike.
- Images – Determine which types of imagery you use, for example, fresh and modern, vintage, or corporate. Given you’re posting on social media, you must also be consistent in how you shoot your photos and videos while featuring your target demographic in your imagery. Or, if you’re using paid visuals on social media, be careful that your image selection supports your brand’s consistent message.
- Font – Perhaps overlooked but the font you use should remain the same in all marketing exploits. From the style to the color, it all helps improve brand recognition.
- Post frequency – Important for social media, in particular, to decide when is the optimum time to post to ensure you aren’t over-communicating, especially when taking emails and outreach into consideration.
- Color palette – Just as important as your logo and font style is the color palette you choose. Maintaining the same colors for all activities leaves customers in no doubt about the brand behind the communications.
The Importance of a Social Media Calendar
You can plan your communications ahead of time by creating a marketing calendar that is accessible to everyone in your team and automated to save time or communicate timely reminders. This calendar helps you stay on top of each social media post across your entire team. For multichannel campaigns, a social media marketing calendar puts everything in one place so you can see how it all fits together and falls in line with your brand voice and guidelines.
With such an overview of your social media marketing, from posts to emails and ads, you gain a better perspective of the consistency you need. You can check on the timings of your messaging to ensure future messages align. And the ability to schedule posts means you have more breathing room to make changes that can enhance your brand’s reputation and build on any success sparked from social media activity, such as:
- reacting to positive leads
- addressing conversions and sales queries promptly
- responding well to customer requests
- updating content running across social posts and sites, and
- adjusting timings as and when required.
Knowing Your Audience
Brands must know their key demographics and audience, and it is a vital component for consistent content. Once you know who you are marketing to, you can create a plan to make it happen. Take time to truly understand what motivates your audience to click on and engage with social posts.
Once you have a better understanding of your audience’s tastes, interests, and behaviors you can create consistent content that you know they will engage with. This is even more true in an age of personalized ads, which are tailored to various demographics and tastes.
Failing to recognize your audience means you could be wasting your ads on people who have zero interest in your brand. By consistently targeting the right people, you can increase conversions and sales rather than taking a scattergun approach and seeing what sticks.
A consistent approach to communication should also be a major part of your social media approach. The detail in your branding guidelines how you as a company will approach social media communications. Ideally, you will respond to users within an hour but a minimum expectation is 24 hours before returning a message.
Your guidelines can spell out how your company as a whole will approach this, and ensure that each person responsible for communicating with your audience does so the right way.
From the tone you use to the speed of response and even how you address the customers, keeping a consistent format is important as it allows you to change the people in the communication chain at your end but the user will not notice the difference.
The post How to Boost Brand Reach and Conversion Rates Through Consistency on Social Media first appeared on PPC Hero.
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Today, using data for driving business decisions has become common practice for most companies, with many having a dedicated analytics team checking the impact of marketing investments, which channels to invest in and effect. But the majority of these activities are focused on optimizing parameters before the audience click the ad. The question is: are you taking the same data driven approach to your website design?
If you don’t use data to optimize your site’s user experience, you risk low conversion rates and lost revenue. A well-designed user interface could increase your website’s conversion rate by up to 200 percent, and a better UX design could yield conversion rates up to 400 percent.
Now take your revenue, check your conversion rate, and calculate what it would be if the conversion rate would increase +200%. The number right there is why the companies that will thrive in the future most likely will be the ones that are data driven in, and focus as much on, both crucial moments during the user journey—before and beyond the ad.
Building this strength comes down to working with the research methods within conversion optimization and step by step A/B testing your way to a website your customers will love using.
Here are three steps on how to get started:
Find the weak spots on the site. Combine quantitative research in Google Analytics, qualitative research such as user testing (in the Optimize Resource Hub you can find easy instructions) and inspiration from best practices. The Optimize Resource Hub gives you best practice suggestions from Google and a library of test results from other companies.
Prioritize the most impactful tests. Give each test idea a score of one to ten according to the uplift you think it will generate, and subtract a score of one to ten depending on the effort the test will require.
Start testing. You can get started today by setting up Google Optimize—the tool that uses the full power of Google Analytics. A free version is available so you can have a test up and running within a few minutes.
For more in-depth knowledge around the process of conversion optimization, check out the CRO tips in the Optimize Resource Hub.
Learn from experts
We have one more treat for you, in the form of a new series of articles that will be published here on the blog: The Optimize CRO Series—Experts share their secrets. In this series, CRO experts from all over the world will give their best advice around these topics:
Favorite frameworks for analyzing sites
How to do a QA (quality assurance) of an A/B test
The experts’ best tests
Learn from the failing tests
Eager to know more? Make sure you start following the Google Analytics products blog through the channel that fits you to get the upcoming guides.
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Last year, we introduced Consent Mode, a beta feature to help advertisers operating in the European Economic Area and the United Kingdom take a privacy-first approach to digital marketing. When a user doesn’t consent to ads cookies or analytics cookies, Consent Mode automatically adjusts the relevant Google tags’ behavior to not read or write cookies for advertising or analytics purposes. This enables advertisers to respect user choice while helping them still capture some campaign insights.
Without cookies, advertisers experience a gap in their measurement and lose visibility into user paths on their site. They are no longer able to directly tie users’ ad interactions to conversions, whether the users are repeat visitors or whether those users have arrived from paid or organic traffic sources. To help close this gap, we’re introducing conversion modeling through Consent Mode. This will help marketers preserve online measurement capabilities, using a privacy-first approach.
Now, Consent Mode will enable conversion modeling to recover the attribution between ad-click events and conversions measured in Google Ads. Early results from Google Ads have shown that, on average, conversion modeling through Consent Mode recovers more than 70% of ad-click-to-conversion journeys lost due to user cookie consent choices. Results for each advertiser may vary widely, depending primarily on user cookie consent rates and the advertiser’s Consent Mode setup.
How modeling fills in measurement gaps
Conversion modeling can help fill in blanks in media measurement at times when it’s not possible to observe the path between ad interactions and conversions. Conversion modeling through Consent Mode specifically addresses gaps in observable data from regulations on cookie consent in various regions. Conversion modeling uses machine learning to analyze observable data and historical trends, in order to quantify the relationship between consented and unconsented users. Then, using observable user journeys where users have consented to cookie usage, our models will fill in missing attribution paths. This creates a more complete and accurate view of advertising spend and outcomes — all while respecting user consent choices. Conversion modeling also upholds privacy by not identifying individual users, unlike tactics like fingerprinting which Google has a strict policy against.
Using modeling to probabilistically recover linkages between ad interactions and conversions that would otherwise go unattributed means more conversion insights for optimizing campaign bidding and understanding what’s driving sales. It’s important for any modeling approach to account for the fact that people who consent to cookies are likely to convert at a different rate than those who don’t.
Holistic measurement for your Google Ads campaigns
It’s important for advertisers to have accurate reporting so they can make their marketing investments go further. Advertisers using Consent Mode will now see their reports in Google Ads updated: for Search, Shopping, Display, and Video campaigns, the “Conversions,” “All conversions” and “Conversion value” columns will now include modeled conversions for consent gaps. All other Google Ads campaign performance reports that use conversion data will also reflect the impact from adding in modeled conversions.
Modeled conversions through Consent Mode will be integrated directly in your Google Ads campaign reports with the same granularity as observed conversions. This data then makes its way into Google’s bidding tools so that you can be confident your campaigns will be optimized based on a full view of your results.
For advertisers who want to optimize their campaigns based on return on ad spend or cost-per-acquisition, they can use Target Return on Ad Spend (tROAS) orTarget Cost Per Acquisition (tCPA) Smart Bidding strategies with Consent Mode. If you had previously adjusted targets to account for cookie consent changes, you can now go back to setting targets in line with your ROI goals. Note that you’re likely to see gradual improvements in reported performance as we recover lost conversions through modeling.
For advertisers who want to maintain their campaign spend, conversion modeling through Consent Mode also works with the Maximize conversions or Maximize conversion value Smart Bidding strategies in Google Ads. We recommend you make sure that the budget you’ve decided on is well-aligned with your spend goals.
If you’re an advertiser operating in the European Economic Area or the United Kingdom, have implemented Consent Mode and are using Google Ads conversion tracking, conversion modeling from Consent Mode is available for you today.
And if you aren’t using Consent Mode yet, you have two options to get started. You can implement it yourself on your website by following our instructions. Or if you need some extra help, we’ve partnered closely with several Consent Management Platforms, a few of which already take care of critical implementation steps on behalf of advertisers.
We are continuously adding new privacy-forward techniques to help our machine learning solutions better understand the aggregate behavior of non-consenting users, and offer actionable insights in reporting for deeper clarity on your marketing spend. We’ll be bringing conversion modeling through Consent Mode to other Google advertising products, like Campaign Manager 360, Display & Video 360 and Search Ads 360 later this year.
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