Tag: Here’s
Is your SEO performance a dumpster fire? Here’s how to salvage it
30-second summary:
- A failing SEO strategy can happen to the best of us
- No doubt it’s disheartening when your competitors are miles ahead and your business is struggling to bring in new leads
- Founder of LSEO and best-selling author, Kristopher (Kris) Jones provides comprehensive steps and advice on how you can salvage your SEO performance
Dumpster fires: surely they can’t happen to you. Right? But before you know it, your website’s traffic has tanked, your competitors are getting all the organic love, and you couldn’t get a conversion if your life depended on it. Folks, if your SEO performance sounds like that, you might just have a dumpster fire on your hands.
A failing SEO strategy can happen to the best of us. There’s no doubt it’s disheartening when your competitors are all miles ahead of you and your business isn’t bringing in new leads.
The good news is that it’s never too late to turn things around.
When is the best time to plant a tree? 20 years ago.
When’s the second-best time? Right now, so let’s get to it.
Here’s how to salvage your dumpster fire of an SEO strategy.
1. Review and optimize all your current content
I’m going to talk about content a few times in this post.
That’s because content has long been and remains the most important element to focus on in your overall SEO strategy.
Websites are nothing without content.
You can see a website getting by with no meta descriptions, you can see them getting by without optimized images, but without content, what do you have?
Not a website!
But if you’re focusing on content first to turn around your SEO strategy, where do you start?
Yes, you optimize everything you already have.
You don’t want to get ahead of yourself by constantly creating new content when you have a whole slew of old pages and posts that may have fallen into SEO disrepair.
Google treats optimized content the same as new content, so to start out, you’ll want to audit your existing content to see what’s good, what’s bad, and what you can fix up to be good again.
You can use a content audit tool like that found in Semrush, or, if you have a more manageable load of content to work with, checking things out manually would work well, too.
This is about more than just deciding what content you like or do not like, although you should be able to tell at a glance which topics are still relevant to your website.
But to check out the SEO performance of each page and post, you can use Semrush as I said, or go manual with Google Search Console.
What I like to do is to put each URL into Search Console and check out how it’s doing as far as impressions versus clicks, click-through rate, and the average positions of its ranking keywords.
That gives me a decent snapshot of which pages need attention.
For example
A page with 10,000 impressions in a 30-day period but only 100 clicks will have a CTR of only one percent (not too great).
I would then go to that page to figure out what is causing the low CTR.
The page is obviously being ranked for the keyword, given its high impressions, but if few people are clicking, then maybe the page isn’t as relevant for the term as it once was.
If that’s the case, then optimizing the page for SEO could be a matter of creating new sections of content around that keyword, and certainly retooling what’s there already.
Optimizing your website’s content is a major part of improving your SEO strategy because it involves so many things that are going to help you.
For this first point, I focused only on the writing and editing part of the content optimization.
Let’s now move on to some other parts of an SEO strategy where you could update things (things that could nonetheless still be involved in content optimization).
2. Assess and update all meta tags
Your pages’ meta tags play an important role in your website’s overall SEO health.
Meta tags are also one of the easiest things to let slip by as you work on your website, because they’re so brief and simple, and there are so many of them.
The thing is, meta tags can go out of date as the landscape shifts around your industry and the keywords for which you were optimizing are no longer relevant.
Meta tags are a classic example of why you can’t set it and forget it with SEO.
Meta tags are another element to look at as you go through your content pages to improve their CTR.
Sure, a lot of your content itself could use updates, but retool the meta titles and descriptions, as well.
Remember, the meta information is what organic users see as they scroll a SERP.
If your title and description aren’t interesting or urgent enough to draw in audiences that are in the awareness stage, then those people will keep on scrolling.
Redoing meta tags could include using a new target keyword, rewriting the call to action, or making everything more concise.
Maybe start with a handful of pages only, say 20 or 30, and A/B test the old and new titles and descriptions to see how traffic and CTR change after your edits.
Doing that will confirm for you whether the updating you’re doing is worth it, and whether you should continue down this road with the rest of your pages.
3. Work on your technical performance
When you have to turn around your entire SEO strategy, you have to think about your website holistically.
That means focusing not just on your keywords and content, but also on how your pages perform technically.
I’m grouping issues such as image compression, site speed, mobile responsiveness, and Core Web Vitals all together under the umbrella of “technical performance.”
Although these factors are less “creative” and open-ended as compared to performing new keyword research or optimizing content, they matter just as well.
When people get to your website and are greeted with slow pages, a messy mobile appearance, and content elements that jump around as they load, their trust in you drops.
In a world as competitive as ours, you can’t afford to give people cause for distrust, because you can bet that there are a hundred competitors waiting in line to market to those customers if you can’t do so successfully.
If development work isn’t your forte, look into contracting out to someone who can clean up your website’s coding and otherwise speed things up while also optimizing for mobile.
Images should be compressed so they take up less space but don’t lose any of their quality, and each image should have optimized alt text.
Compressing and optimizing images is something you can definitely do yourself, either through a plugin (on WordPress) or manually if it’s feasible.
Even though page speed and load times aren’t always the most accessible kind of work to business owners and website owners, those are important issues to keep in mind as you labor toward turning around your dumpster fire of an SEO strategy.
4. Resume creating new content
You can turn around even the worst SEO strategy in the world.
Google isn’t going to hold you to the fire forever just because your SEO has been in the dumps even for the last few years.
Google crawls your site every so often whether you’re doing something with it or not, and as it sees that your SEO is improving, it can start to rank some of those pages higher.
So here is where we get into creating all-new, high-quality content.
Content in 2023 can mean a whole range of things, from blog posts to infographics to videos and podcasts and webinars and slide decks.
Whatever makes sense for your business and your industry is what you should do. Whatever types of media you know your audiences like to consume, give that to them.
In 2023, however, you have to be incredibly mindful of being comprehensive and useful for people.
If there’s anything that we’ve learned from 2022’s helpful content update, it’s that you just cannot skimp on content creation (not that you ever could, but Google is smarter than it was 10 years ago).
Gone are the days of skirting by on SEO-centric content, created just to score some ranking for this or that keyword.
Google is paying much more attention now to the intent and usefulness of a piece, and rewarding those web pages featuring actually helpful content (get it?) with higher rankings.
A perfect example of how Google is thinking these days is the product review update, also from 2022.
Google is now deprioritizing the ranking of low-quality product reviews in favor of more expert-level reviews where the reviewer has actually used the product or service and can speak to its pros and cons.
Why? Because Google wants to direct users to content they can actually trust to help them.
When you take the product reviews update and helpful content update together, you can see why content marketing has gotten so much harder over the years.
You can’t just rank after spending an hour on a 400-word blog post anymore.
You have to be a real expert, or at least put in the time and effort to create deep content if you work for a client portfolio.
These are all things you must keep in mind as you create new content for your website in the name of putting out your dumpster fire of an SEO strategy.
Now, of course, there are the nuts and bolts you have to remember, as well, when it comes to new content.
You have to mine the SERPs, develop the proper keyword strategy, and understand the correct intent behind those keywords to be sure you’re creating what people expect to see when they search that keyword.
That stuff you can all learn.
What I want you to take from this section is the idea that you have to work to create that new content. You have to put in that time and dedication to do it well.
5. If you’re local, focus on reviews
I don’t want to leave out the local businesses here: if you’re a local business, do you know that one of the single largest factors in helping your SEO is getting positive Google reviews?
Now, local businesses need to perform all the on-page SEO work that anyone else does, but what do you do as an ongoing SEO strategy?
The play here isn’t keyword-driven SEO content so much, because your local audience isn’t really going to find you that way.
Local audiences find local businesses by performing local searches and checking out the reviews in the map pack.
In fact, 77 percent of local buyers always read online reviews while checking out local businesses.
Your reviews affect the level of trust the public has in you. More people are likely to visit your website and use your business when they see that others have had a positive experience with you.
The cycle goes on when you encourage your customers to leave positive Google reviews.
The more reviews you have, and the more positive they are, the better off your chances will be of rising to the top of your local map pack.
Being at the top should translate into more traffic and better SEO overall.
6. Build natural backlinks
Finally, I want to mention another pillar of Google’s list of known ranking factors: natural backlinks.
Links are what unite everything on the internet together.
They’re also vital in keeping the ranking juices flowing to your web pages when it comes to your SEO strategy.
Backlinks to your website from other websites show Google that you’re an authority in your market niche since people want to reference what you have to say.
Link building, then, is really about building relationships to get your name out there as a trustworthy resource for others.
When Google sees your links coming from relevant, authoritative websites, it will assign more trust to your own site.
Just remember to keep the links coming from websites that make sense to your own.
The quality matters much more than the quantity here.
To do it, create content that people would want to link to, something with a lot of useful stats and other data.
You can also scout other websites in your niche to see where they may have content gaps, and then create content to fill that gap and ask for a link back.
It takes time and effort, and you’re not guaranteed anything, but it’s the natural way to earn backlinks that will actually help your SEO.
Give your SEO time to turn around
You can put out even the biggest dumpster fire when you know what to do and how to do it.
I’ll say again that SEO dumpster fires can happen to the best of us. Sometimes we go all-in on things we think will work, and they don’t.
Sometimes we get lazy and let our SEO go for years.
But it’s never too late to correct things.
It will definitely take time to see things start to shift for you, though; SEO isn’t an overnight solution. It needs anywhere from three to six months or longer to start showing a difference.
If you keep in mind both the broad strokes and the specifics of everything I’ve described here, you truly can reinvent your SEO strategy and be on your way to business growth.
Kris Jones is the founder and former CEO of digital marketing and affiliate network Pepperjam, which he sold to eBay Enterprises in 2009. Most recently Kris founded SEO services and software company LSEO.com and has previously invested in numerous successful technology companies. Kris is an experienced public speaker and is the author of one of the best-selling SEO books of all time called, ‘Search-Engine Optimization – Your Visual Blueprint to Effective Internet Marketing’, which has sold nearly 100,000 copies.
Subscribe to the Search Engine Watch newsletter for insights on SEO, the search landscape, search marketing, digital marketing, leadership, podcasts, and more.
Join the conversation with us on LinkedIn and Twitter.
The post Is your SEO performance a dumpster fire? Here’s how to salvage it appeared first on Search Engine Watch.
Here’s How Bad a Twitter Mega-Breach Would Be
Elon Musk laid off half the staff, and mass resignations seem likely. If nobody’s there to protect the fort, what’s the worst that could happen?
Feed: All Latest
Here’s how you can master your next seasonal digital marketing campaign
30-second summary:
- To ensure organic visibility for your seasonal pages, start creating, optimizing, and analyzing them now
- Start creating, organizing, and scheduling seasonal content assets now for a head-start when it’s time to start focusing on driving sales
- Evaluate your past seasonal content performance to be able to recycle, update, and possibly even expand them into standalone projects
- Research your competitive tactics to evaluate how they utilize seasonality in their digital marketing strategy
- Create a detailed editorial calendar to plan out all assignments and deadlines to “catch” the rising interest in seasonal content and deals
Summer is a slow season for many businesses, especially those in a B2B niche. If things are a bit slow for you now, here’s an idea – Use these quiet months to turn your next big season into a huge boost for your business. Here is how you can start preparing for your next big seasonal content marketing campaign now:
1. Check your seasonal rankings now
Do you have a page (or pages) offering seasonal deals, gift ideas, and special offers? The demand for this type of content may be seasonal but its rankings should be permanent. That’s why I always advise against removing these pages or even delinking them throughout the site.
You want those pages to always be accessed by Google for your rankings to be there when the searches start climbing.
If you cannot find your site ranking for your target seasonal queries, it is time to set them up even if the actual season is still months ahead.
Source: Screenshot created by the author
Furthermore, Spyfu offers a comprehensive analysis of all SERP movements for you to identify important patterns and spot a competitor that was doing the best job retaining their organic visibility for seasonal search queries:
Source: Screenshot created by the author
Read more about this feature here.
When it comes to SEO, seasonality can be tricky but it definitely needs to be planned ahead as organic SEO takes time to yield results.
2. Start creating seasonal assets (content and social)
Your high season is going to be a busy time for you and your team, so while planning your upcoming campaigns, start creating (and even scheduling) your content assets beforehand.
When brainstorming seasons content ideas, I always turn to Text Optimizer that does a great job suggesting related concepts and angles to focus on:
Source: Screenshot created by the author
The tool relies on semantic analysis.
Content marketing involves a lot of channels, so the more you are prepared, the easier (and more productive) your seasonal campaign will turn out to be.
Furthermore, there are a few cross-channel content marketing tools that can help create and organize your seasonal content. For example, Boosted by Lightricks allows you to easily create festive videos in multiple formats:
Source: Screenshot created by the author
This way you can create content assets that will fit all of your channels. There’s also a handy Brand Kit feature allowing you to maintain a consistent visual identity throughout all your assets:
Source: Screenshot created by the author
The app is available on iPhone and Android for free. You can choose to upgrade for $ 4.99 per month. I for one have been using the free tier (and the above screenshots are taken when using the free version of the app).
The platform also offers a list of seasonal content ideas and hashtags to make your campaign even more effective.
There are a few more video creation apps out there but I don’t think any of them let you access so many great features for free.
Another great content creation tool that gives you lots of free features for free is, of course, Canva. I’ve been using Canva for free for as long as I can remember without ever having to upgrade.
Source: Screenshot created by the author
Here’s the guide on planning a Christmas marketing campaign.
3. Evaluate your past seasonal campaign performance
If you were publicizing any seasonal content over the years, find all of it to:
- Explore an opportunity for an update (“Can I reuse this asset this year?” as well as “How can I make it better?”)
- Evaluate how effective it was in attracting traffic as well as turning those clicks into conversions
Google Analytics offers an easy way to identify landing pages that did the best job attracting traffic during any period:
- Go to the Acquisition report and select one channel (for example, “social” or “organic search”)
- Select the date range of your seasonal campaign from the last year
- (Optionally) Check the box “Compare” and select “Previous year” from the drop-down
- Click “Landing page” tab in the chart below:
Source: Screenshot created by the author
This gives you an at-a-glance report of the highest traffic page from your previous campaigns. You can further narrow it down by using word filters (for example, type “blog” there to see your best performing seasonal content).
To analyze conversions, you can use Google Analytics goals and funnels. Another tool I am using to closely monitor incoming traffic and its conversions is Finteza. Because it makes it incredibly easy to narrow the data down to identify which traffic source is sending traffic and how well it converts as compared to other pages.
Source: Screenshot created by the author
Read more about Finteza’s conversion funnels here. Finteza costs $ 25 a month and there’s a 30-day trial available for you to play with the tool before committing.
4. Consider starting a tradition
If any of those previous content assets turned particularly successful, consider expanding that idea into a new project! We all remember the overwhelming success of “Elf Yourself”, Ask Santa, and NORAD mini-projects that were able to engage (and convert) thousands of people year over year.
A separate (single-page) site will be easier to brand and promote without causing any strong associations with your main business. If you need some inspiration, check out Namify:
Source: Namify
5. Look what your competitors did (or didn’t)
Competitive analysis is important because it motivates a business owner to do more and do it better. Therefore I always include competitive analysis in any of my marketing planning.
There are plenty of ways to research your competitors and what they are doing. My first step is always checking Ahrefs and what other search queries they are ranking for:
Source: Screenshot created by the author
Ahrefs is the only platform in the industry that also offers an estimate of traffic each search query sends. Here’s how they calculate it. Ahrefs lowest tier is $ 99 per month but it is definitely a must-have tool if you are doing SEO.
Similar Web is another nice tool for competitive research. I like looking at their “Referral Traffic” report to identify which sites are sending traffic to my competitors:
Source: Similar Web
This basic report is available for free.
It is also a good idea to set up Google Alerts to be modified when your competitors are doing something new.
6. Create your editorial calendar
Every year people seem to start preparing for big holidays earlier. It is not unusual to spot a Holiday-centric social media ad in October. This can actually cause both excitement and irritation.
So the important question remains: When should I start publishing seasonal content?
This may depend from niche to niche, so I always suggest typing your target seasonal search query into Google Trends:
Source: Screenshot created by the author
It also helps to compare several of your target search queries. For example, in this niche the demand seems to be pretty consistent over the years:
Source: Screenshot created by the author
When it comes to organizing and scheduling your content assets, there are a few great calendar plugins to choose from. I mostly use CoSchedule because it allows me to also schedule those updates to your social media channels as well as assign certain content assets to various contributors.
CoSchedule costs $ 29 per month. It supports scheduling to Twitter, Facebook, Linkedin, and Instagram. I prefer the tool because it combines on-site content planning (assigning content assets to be written) and social media scheduling. This allows me to create a very well-aligned content marketing campaign and makes it easy to organize editorial workflow across many channels.
Instagram also offers a helpful guide on planning your seasonal content strategy here:
Source: Screenshot created by the author
Conclusion
Seasonal planning is a great way to make the most of those seasonal interest spikes and build more sales. The earlier you start preparing for your big season, the more time you have to handle an increased amount of sales. Good luck!
Ann Smarty is the Founder of Viral Content Bee, Brand and Community manager at Internet Marketing Ninjas. She can be found on Twitter @seosmarty.
The post Here’s how you can master your next seasonal digital marketing campaign appeared first on Search Engine Watch.
New to Vinyl Records? Here’s What You Need to Know
Before you go shopping for turntables, cartridges, and headphones, here are a few things to remember as you start your journey into records.
Feed: All Latest
Here’s our pick of the top six startups from Pause Fest
We’ve been dropping into the Australian startup scene increasingly over the years as the ecosystem has been building at an increasingly faster pace, most notably at our own TechCrunch Battlefield Australia in 2017. Further evidence that the scene is growing has come recently in the shape of the Pause Fest conference in Melbourne. This event has gone from strength to strength in recent years and is fast becoming a must-attend for Aussie startups aiming for both national international attention.
I was able to drop in ‘virtually’ to interview a number of those showcased in the Startup Pitch Competition, so here’s a run-down of some of the stand-out companies.
Medinet Australia
Medinet Australia is a health tech startup aiming to make healthcare more convenient and accessible to Australians by allowing doctors to do consultations with patients via an app. Somewhat similar to apps like Babylon Health, Medinet’s telehealth app allows patients to obtain clinical advice from a GP remotely; access prescriptions and have medications delivered; access pathology results; directly email their medical certificate to their employer; and access specialist referrals along with upfront information about specialists such as their fees, waitlist, and patient experience. They’ve raised $ 3M in Angel financing and are looking for institutional funding in due course. Given Australia’s vast distances, Medinet is well-placed to capitalize on the shift of the population towards much more convenient telehealth apps. (1st Place Winner)
Everty
Everty allows companies to easily manage, monitor and monetize Electric Vehicle charging stations. But this isn’t about infrastructure. Instead, they link up workplaces and accounting systems to the EV charging network, thus making it more like a “Salesforce for EV charging”. It’s available for both commercial and home charging tracking. It’s also raised an Angel round and is poised to raise further funding. (2nd Place Winner)
AI On Spectrum
It’s a sad fact that people with Autism statistically tend to die younger, and unfortunately, the suicide rate is much higher for Autistic people. “Ai on Spectrum” takes an accessible approach in helping autistic kids and their families find supportive environments and feel empowered. The game encourages Autism sufferers to explore their emotional side and arms them with coping strategies when times get tough, applying AI and machine learning in the process to assist the user. (3rd Place Winner)
HiveKeeper
Professional bee-keepers need a fast, reliable, easy-to-use record keeper for their bees and this startup does just that. But it’s also developing a software+sensor technology to give beekeepers more accurate analytics, allowing them to get an early-warning about issues and problems. Their technology could even, in the future, be used to alert for coming bushfires by sensing the changed behavior of the bees. (Hacker Exchange Additional Winner)
Relectrify
Rechargeable batteries for things like cars can be re-used again, but the key to employing them is being able to extend their lives. Relectrify says its battery control software can unlock the full performance from every cell, increasing battery cycle life. It will also reduce storage costs by providing AC output without needing a battery inverter for both new and 2nd-life batteries. Its advanced battery management system combines power and electric monitoring to rapidly the check which are stronger cells and which are weaker making it possible to get as much as 30% more battery life, as well as deploying “2nd life storage”. So far, they have a project with Nissan and American Electric Power and have raised a Series A of $ 4.5M. (SingularityU Additional Winner)
Gabriel
Sadly, seniors and patients can contract bedsores if left too long. People can even die from bedsores. Furthermore, hospitals can end up in litigation over the issue. What’s needed is a technology that can prevent this, as well as predicting where on a patient’s body might be worst affected. That’s what Gabriel has come up with: using multi-modal technology to prevent and detect both falls and bedsores. Its passive monitoring technology is for the home or use in hospitals and consists of a resistive sheet with sensors connecting to a system which can understand the pressure on a bed. It has FDA approval, is patent-pending and is already working in some Hawaiin hospitals. It’s so far raised $ 2m in Angel and is now raising money.
Here’s a taste of Pause Fest:
Here’s What Happens When You Leave Weed Up Your Nose for 18 Years
A man thought he had swallowed the balloon-wrapped marijuana he was smuggling. He hadn’t.
Feed: All Latest
Here’s what the Pixel 4’s radar chip looks like
I’ve been tearing my gadgets apart for as long as I can remember. Consoles, phones, printers, whatever — I’ve always needed to see what makes it all work. Sometimes they even work when I put them back together.
As soon as Google announced that the new Pixel 4 had friggin’ radar built-in for detecting hand gestures, I needed to see under the hood. While I haven’t picked up a Pixel 4 yet, our friends over at iFixit busted out the heat guns and did what they do best, tearing the Pixel 4 XL down to parts and uncovering the Project Soli radar chip along the way.
Image Source: iFixit
That board you’re looking at contains a good amount of stuff beyond the Soli chip — it’s also where you’ll find the earpiece speaker and the ambient light sensor, for example. The Soli chip seems to be that little greenish box in the upper-right area.
Alas, there’s… not a ton to learn just from looking at it. Google has spent the last few years working on this, and they’ve ended up with something that’s honestly a bit wild. With no moving parts, and without line of sight, these chips are able to do things like detect when people are near the device (and how many), whether they’re standing or sitting, how they’re moving their hands and more. As iFixit so succinctly puts it, “TL;DR: magic rectangle knows your every move.”
For anyone looking to tear apart the Pixel 4 XL themselves, be it to make repairs or just out of curiosity, make sure you know what you’re getting into. iFixit gives the device a relatively paltry 4 out of 10 on its repairability score, citing easily breakable pull tabs and particularly strong adhesives as obstacles along the way. You can find their full teardown here.
Image Source: iFixit
In a social media world, here’s what you need to know about UGC and privacy
In today’s brand landscape, consumers are rejecting traditional advertising in favor of transparent, personalized and most importantly, authentic communications. In fact, 86% of consumers say that authenticity is important when deciding which brands they support. Driven by this growing emphasis on brand sincerity, marketers are increasingly leveraging user-generated content (UGC) in their marketing and e-commerce strategies.
Correlated with the rise in the use of UGC is an increase in privacy-focused regulation such as the European Union’s industry-defining General Data Protection Regulation (GDPR), the along with others that will go into effect in the coming years, like the California Consumer Protection Act (CCPA), and several other state-specific laws. Quite naturally, brands are asking themselves two questions:
- Is it worth the effort to incorporate UGC into our marketing strategy?
- And if so, how do we do it within the rules, and more importantly, in adherence with the expectations of consumers?
Consumers seek to be active participants in their favorite companies’ brand identity journey, rather than passive recipients of brand-created messages. Consumers trust images by other consumers on social media seven times more than advertising.
Additionally, 56% are more likely to buy a product after seeing it featured in a positive or relatable user-generated image. The research and results clearly show that the average consumer perceives content from a peer to be more trustworthy than brand-driven content.
With that in mind, we must help brands leverage UGC with approaches that comply with privacy regulations while also engaging customers in an authentic way.
Influencer vs user: Navigating privacy considerations in an online world
Like *Game of Thrones* Languages? Here’s How to Make Your Own
We got pro tips from the master—like, the actual guy who created Dothraki and High Valyrian.
Feed: All Latest
Facebook Messenger starts rolling out Unsend; here’s how it works
Facebook secretly retracted messages sent by CEO Mark Zuckerberg, TechCrunch reported seven months ago. Now for the first time, Facebook Messenger users will get the power to unsend too so they can remove their sent messages from the recipient’s inbox. Messages can only be unsent for the first 10 minutes after they’re delivered so that you can correct a mistake or remove something you accidentally pushed, but you won’t be able to edit ancient history. Formally known as “Remove for Everyone,” the button also leaves a “tombstone” indicating a message was retracted. And to prevent bullies from using the feature to cover their tracks, Facebook will retain unsent messages for a short period of time so if they’re reported, it can review them for policy violations.
The Remove feature rolls out in Poland, Bolivia, Colombia and Lithuania today on Messenger for iOS and Android. A Facebook spokesperson tells me the plan is to roll it out globally as soon as possible, though that may be influenced by the holiday App Store update cut-off. In the meantime, it’s also working on more unsend features, potentially including the ability to preemptively set an expiration date for specific messages or entire threads.
“The pros are that users want to be in control . . . and if you make a mistake you can correct it. There are a lot of legitimate use cases out there that we wanted to enable,” Facebook’s head of Messenger Stan Chudnovsky tells me in an exclusive interview. But conversely, he says, “We need to make sure we don’t open up any new venues for bullying. We need to make sure people aren’t sending you bad messages and then removing them because if you report them and the messages aren’t there we can’t do anything.”
Zuckerberg did it; soon you can, too
Facebook first informed TechCrunch it would build an unsend feature back in April after I reported that six sources told me some of Mark Zuckerberg’s Facebook messages had been silently removed from the inboxes of recipients, including non-employees with no tombstone left in their place. We saw that as a violation of user trust and an abuse of the company’s power, given the public had no way to unsend their own messages.
Facebook claimed this was to protect the privacy of its executives and the company’s trade secrets, telling me that “After Sony Pictures’ emails were hacked in 2014 we made a number of changes to protect our executives’ communications. These included limiting the retention period for Mark’s messages in Messenger.” But it seems likely that Facebook also wanted to avoid another embarrassing situation like when Zuckerberg’s old instant messages from 2004 leaked. One damning exchange saw Zuckerberg tell a friend “if you ever need info about anyone at harvard . . . just ask . . . i have over 4000 emails, pictures, addresses, sns.” “what!? how’d you manage that one?” the friend replied. “People just submitted it . . i don’t know why . . . they ‘trust me’ . . . dumb fucks” Zuckerberg replied.
The company told me it was actually already working on an Unsend button for everyone, and wouldn’t delete any more executives’ messages until it launched. Chudnovsky tells me he felt like “I wish we launched this sooner” when the news broke. But then six months went by without progress or comment from Facebook before TechCrunch broke the news that tipster Jane Manchun Wong had spotted Facebook prototyping the Remove feature. Then a week ago, Facebook Messenger’s App Store release notes accidentally mentioned that a 10-minute Unsend button was coming soon.
So why the seven-month wait? Especially given Instagram already allows users to unsend messages no matter how old? “The reason why it took so long is because on the server side, it’s actually much harder. All the messages are stored on the server, and that goes into the core transportation layer of our how our messaging system was built,” Chudnovsky explains. “It was hard to do given how we were architected, but we were always worried about the integrity concerns it would open up.” Now the company is confident it’s surmounted the engineering challenge to ensure an Unsent message reliably disappears from the recipient.
“The question becomes ‘who owns that message?’ Before that message is delivered to your Messenger app, it belongs to me. But when it actually arrives, it probably belongs to both of us,” Chudnovsky pontificates.
How Facebook Messenger’s “Remove for Everyone” button works
Facebook settled on the ability to let you remove any kind of message — including text, group chats, photos, videos, links and more — within 10 minutes of sending. You can still delete any message on just your side of the conversation, but only messages you sent can be removed from their recipients. You can’t delete from someone else what they sent you, the feature’s PR manager Kat Chui tells me. And Facebook will keep a private copy of the message for a short while after it’s deleted to make sure it can review if it’s reported for harassment.
To use the unsend feature, tap and hold on a message you sent, then select “Remove.” You’ll get options to “Remove for Everyone” which will retract the message, or “Remove for you,” which replaces the old delete option and leaves the message in the recipient’s inbox. You’ll get a warning that explains “You’ll permanently remove this message for all chat members. They can see that you removed a message and still report it.” If you confirm the removal, a line of text noting “you [or the sender’s name] removed a message” (known as a tombstone) will appear in the thread where the message was. If you want to report a removed message for abuse or another issue, you’ll tap the person’s name, scroll to “Something’s Wrong” and select the proper category such as harassment or that they were pretending to be someone else.
Why the 10-minute limit specifically? “We looked at how the existing delete functionality works. It turns out that when people are deleting messages because it’s a mistake or they sent something they didn’t want to send, it’s under a minute. We decided to extend it to 10, but decided we didn’t need to do more,” Chudnovsky reveals.
He says he’s not sure if Facebook’s security team will now resume removing executive messages. However, he stresses that the Unsend button Facebook is launching “is definitely not the same feature” as what was used on Zuckerberg’s messages. If Facebook wanted to truly respect its users, it would at least insert the tombstone when it erases old messages from executives.
Messenger is also building more unsend functionality. Taking a cue from encrypted messaging app Signal’s customizable per thread expiration date feature, Chudnovsky tells me “hypothetically, if I want all the messages to be deleted after six months, they get purged. This is something that can be set up on a per thread level,” though Facebook is still tinkering with the details. Another option would be for Facebook to extend to all chats the per message expiration date option from its encrypted Secret messages feature.
“It’s one of those things that feels very simple on the surface. And it would be very easy if the servers were built one way or another from the very beginning,” Chudnovsky concludes. “But it’s one of those things philosophically and technologically that once you get to the scale of 1.3 billion people using it, changing from one model to another is way more complicated.” Hopefully in the future, Facebook won’t give its executives extrajudicial ways to manipulate communications… or at least not until it’s sorted out the consequences of giving the public the same power.