Tips to maximize ROI on paid social: Facebook + Instagram
Available ad impressions on social media are hitting a wall as user growth slows, driving up CPC and CPM prices. As demand increases, it becomes even more important for advertisers to properly optimize campaigns to maximize their return on investment for paid social.
According to Merkle’s Q2 2018 Digital Marketing Report, advertiser spend increased 40% year-over-year in Q2, while impressions fell 17%.
The influx of advertising dollars to social media platforms with a steady number of available impressions means that the average cost-per-click (CPC) is rising.
Many paid social media campaigns do not maximize their return on investment because of poor or incomplete optimization, limited distribution, incomplete tracking, and undefined goals.
Here’s what you need to do to squeeze more out of your paid social media campaigns.
Advertising for the funnel
Each advertisement you run must have a clear goal in mind, and that goal must fit into a larger piece of your paid social media strategy. Moving prospects from the top of the funnel to the bottom—as efficiently as possible—is necessary for a successful ad campaign.
Keep in mind that it may take multiple interactions with your advertisements and content before someone works their way through the funnel. Your ad campaigns should never take on a one-and-done approach.
An ad targeting a past purchaser will be very different than an ad targeting someone who is completely unfamiliar with your brand and products.
This makes it important to segment your customers into the correct phase of the buying process. Run different ads with different messages and calls to action for each segment.
Advertise smarter, not harder.
Simple process improvements
A number of small improvements can greatly impact the success of a paid social media campaign. Not implementing these is basically leaving money on the table. Remember, we are trying to squeeze every last drop of ROI out of these campaigns, even if getting the maximum return takes time.
While the examples I cite relate to Facebook and Instagram, we can see equivalents on Twitter, YouTube, Pinterest, LinkedIn, and Snapchat to some degree.
Whichever social media platform you are advertising through, follow platform best practices and make sure everything is set up properly—through tracking pixels and UTM codes. Everything should be properly attributed across platforms.
First, make sure that Facebook’s tracking pixel is properly implemented on your website.
Facebook Pixel Helper, a free Chrome browser extension from Facebook, can help you troubleshoot any issues. You can find information on how to set up Facebook Pixel from scratch on Facebook’s website.
You also need to set up Facebook Pixel with standard events like newsletter sign-ups and successful e-commerce actions (add to cart, purchase, etc.) to help with creating higher quality custom and lookalike audiences.
Facebook and Instagram have powerful tracking and conversion optimization abilities in their ad technology, so use them.
Using Facebook’s custom audiences feature is a must if you want your paid social media campaigns to really perform.
It is foolish to not capture and harness information about your website’s visitors, especially when it is free and requires only minutes to set up. Facebook offers a number of ways to create a custom audience in the Facebook Ads Manager.
If your Facebook Pixel is properly set up, it can record every action taken by visitors on your website in the past 180 days. The actions include page views, button clicks, abandoned carts, and purchases.
You can create audiences to build lookalike audiences or use them for remarketing.
Advertising to someone who has already been to your website and possibly even completed on-site actions has a much higher chance of converting than advertising to a first-time visitor.
With proper implementation, you can track offline events, like sales at physical retail locations, after someone has interacted with your Facebook advertisements.
There are two ways to set up offline activity: either upload the offline data CSV file manually to Facebook or sync your CRM directly with Facebook. The customer information will then be matched to the correct user IDs on Facebook.
This approach will show you if someone took a specific action, like purchasing after viewing.
You can create lookalike audiences in the Facebook Ads Manager to find audiences that have similar traits and characteristics to your ideal user.
The lookalike audience is created based on a custom audience, which acts as a seed audience. This allows you to greatly expand the number of potential customers you can target based on a higher-quality custom audience.
Conversions are of paramount importance for e-commerce stores. Website traffic is useless unless it results in sales. Luckily, Facebook and Instagram can help optimize your campaign’s delivery for successful conversions.
Conversion tracking depends on the proper implementation of the tracking pixel and properly set up ad campaigns. You also need to set up standard events or custom conversions on Facebook to accurately measure and optimize for conversions. Google Analytics offers conversion tracking as well, but it’s based on a last-click-attribution model.
There is no reason not to track and optimize for conversions. Even media companies that generate revenue by on-site ad units can benefit from optimizing toward conversions by focusing on pages-per-session to find a higher quality user, opposed to general website visitors.
Remarketing with social media ad managers requires proper implementation of each platforms’ tracking pixels.
For example, Facebook’s audience and lookalike audience features are powerful tools that can track users and specific website actions up to 180 days in the past.
Remarketing with these audiences in mind is a strategic approach, and entire campaigns can be built around them. In fact, these types of campaigns often yield the highest returns.
Sequential advertising is when you show different ads to the same person over a period of time. Large television campaigns sometimes use this tactic, but there is no reason why it cannot be successfully applied to paid social media campaigns.
For example, you may show an audience an ad focusing on one benefit of your product. The next ad, after the majority of people in the audience has seen the first one, would highlight another benefit of the product. The third ad would highlight a customer testimonial. You are showing your audience the same product but with different messaging.
If you are running video ads, you could also share a related story via that format. Think the Budweiser Frogs television campaign or some of BMW’s mini-movies. A sequential advertising campaign does not have to go to such lengths to be successful, but fresh, on-brand, eye-catching creative in any form is generally a good thing.
Besides improvements to the advertising process, further optimization to paid social campaigns can be achieved through maximizing the campaigns’ distribution. That will ensure your campaign is successful based on your set goals. Not maximizing the distribution of your ads will leave money on the table.
Regularly refresh your creative
Using the same creative—images, video, and text—over and over can quickly cause fatigue. This means your audience will start to ignore your ads—or worse, start leaving mean comments on them. You’ll also start experiencing an increase in CPM and CPC as you lose more in Facebook’s ad auction.
Regularly refresh your creative to avoid this. It makes a difference, even if you’re just refreshing your images or copy every month.
Standing out in the newsfeed is a big part of successful paid campaigns. If you are using photographs or videos, they need to be high quality and relatable to make the user stop scrolling through their newsfeed.
Pay special attention to resolution, aspect ratio, and how the ad units look on a mobile device. The majority of users will see your ad on their phone, so make sure it’s thumb-stopping.
Use all available placements
Facebook is always optimizing for the lowest event cost possible. The vast majority of your results will come from ads run on the Facebook or Instagram newsfeed. But don’t forget about other placements, like the sidebar, messenger, and marketplace.
Automatic placements are the best option to maximize results beyond the newsfeeds.
All placements selected.
Limited placements selected.
Optimize for mobile
Unless you specifically target only desktop device users, the majority of the impressions or clicks you receive will be from mobile devices. This means you better make sure your creative is mobile-friendly.
Make sure all of your images and videos are formatted to maximize the viewable space on mobile for the type of advertisement you are running. Your headlines and accompanying text also need to be optimized to fit.
If you’re using videos, make sure they’re formatted to a 1:1 aspect ratio (square videos) to take up the most room on the Facebook mobile newsfeed and outperform horizontal aspect videos.
Minimize restrictions for the Facebook algorithm
Don’t try to control Facebook too much. Instead, give Facebook room to show your ads to the correct users at the correct time with the least necessary targeting restrictions. The more freedom the algorithm has to use your pixel data, the better able it is to encourage conversions.
Josh Thompson is Senior Social Media Strategist at Portent—a Clearlink Digital Agency. Josh is Facebook Blueprint Certified and has worked in social media advertising for seven years.
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